At Pluvial Plus we do our best to consistently provide quality products and services. However, production errors and shipping damages can occur. Pluvial Plus provides a thirty (30) day warranty from invoice date on damaged or defective products. If you should experience problems with your unit, please contact us at firstname.lastname@example.org providing a brief description of the problem you are experiencing and, if possible, a photo of the damage. Pluvial Plus will repair, send replacement parts, or replace the entire system as required.